Risotto
Risotto is an AI agent that automates internal IT support, resolving up to 40% of tickets by understanding context rather than just keywords.
PaidWebSlackMicrosoft Teams
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Compare with FondaExplore Risotto alternativesOverview
Risotto is an AI agent that automates internal IT support, resolving up to 40% of tickets by understanding context rather than just keywords. It integrates directly into Slack, email, and Google Workspace to handle workflows for software access requests, approvals, and provisioning without switching tools. Designed for IT teams and growing businesses, it offers two-way sync with existing ticketing systems like Jira and Zendesk to minimize change management. The tool is enterprise-ready with SOC 2 and HIPAA compliance, featuring a 30-day free trial and pricing starting at $1,250 per month for the Startup plan.
Key features
- Context-aware AI ticket resolution
- Automated access request and provisioning workflows
- Two-way sync with existing ticketing systems (Jira, Zendesk)
- Integration with Slack, Email, and Google Workspace
Pros & cons
Collected from user feedback found in web search
Pros
- Seamlessly integrates with Slack for quick deployment in hours
- Autonomously resolves IT support tickets with AI understanding of context
- Automates 60% of support tickets in deployments like Gusto
Cons
- Struggles with complex or unique support requests requiring escalation
- Heavy Slack dependency limits usefulness for non-Slack organizations
- Privacy and security concerns with AI handling sensitive company data
Pricing
Use cases
- Automating software access requests and manager approvals
- Resolving IT support issues directly within Slack
- Syncing tickets between communication tools and ITSM systems
Who it is for
IT teamsgrowing businesses
Integrations
SlackMicrosoft TeamsJiraZendeskGmailOutlook
How we verified this
Company, pricing, and feature details come from the primary sources below and our latest verification pass. When sources disagree, the official source and the most recent check win.
Last verified 09/10/2026Verified sources: 1
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